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Customer First Service



Samsung Medison is quick to Samsung Medison gives priorty to customer in all its decisions and
respond to our customers' requests. provides our customer value beyond their expectations.
Samsung Medison has a passion for life and a passion for service.
Headquarters
  • Visit to customer site within 6 hours of receipt of VOC
  • Service in less than 24 hours
  • Advance checkup and care system
  • “Happy calls” (follow-up calls)
Globalization
  • Overseas service centers for speedy supply of parts
  • Program for reinforcing the capabilities of overseas service staff foreign affiliates and agencies
  • HQ Product Manager system to address customer complaints and key customer accounts